Renault Retail Group believes trust is essential for generating performance. It translates to customer-centric, results-driven management, grounded on team motivation.
Cegos has been supporting Renault Retail Group on this subject for over 14 years. The programme initially rolled out was designed for newly-recruited site managers. The aim was to equip them so that they could guide their teams to success by creating trust.
Ten years ago, at the suggestion of managers who had already done the course, Renault Retail Group decided to extend the programme to the 450 managers sitting on ExComs in France. This is when Cegos designed and rolled out the concept behind “Leadership and trust”. This in-depth personal development programme is aimed at speeding up project roll-out by building team buy-in. It takes the form of a short seminar run on a residential basis so that group members can experience the dynamics of a trusting team first-hand. The training method uses the Human Element® approach developed by Will Schutz to create a work environment that is humanistic, responsible, and open.
The course was a success in France and has been extended to 350 managers in another 11 countries: Spain, England, Ireland, Belgium, Luxembourg, Germany, Austria, Switzerland, Poland, Italy, and Portugal.
