The Future of Sales

🚀 Navigating Digital Transformation 🌐💼

The Future of Jobs Report 2023 by the World Economic Forum predicts that 61% of the current workforce will need re-skilling or upskilling by 2027. But how exactly is digital transformation influencing how we manage the sales process and develop customer relationships? What skills are crucial for sales and service professionals in today's landscape, and what does the future hold?

In a recent Cegos' Expert Club on Sales, Emanuele Castellani, Filipe Luz, Ruben Munoz, Silvia Martinelli, Catia Silva, and Heather Bunney explored these questions. Digital transformation, powered by social networks, big data, and AI, has redefined the sales process – it's more than just a transaction; it's a continuous journey from pre-sale to after-sale.

🤖 Embracing AI and data-driven approaches is vital, yet the human touch remains paramount. Success hinges on balancing hard skills with the ability to build relationships, understand emotional decision-making, and deliver personalized experiences.

So, what are the fundamental skills for salespersons?

🎯 Discover the 12 crucial skills identified by our experts in the full article available here.

Adapt, thrive, and stay ahead in the dynamic world of sales and service ! 💪✨

And you, are you ready for the future of selling and serving?